Privacy Policy for TennisCity

Last updated: October 10, 2026

TennisCity ("us", "we", or "our") operates the TennisCity mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Optional SMS Notifications

Tennis City texts you only about things you opt in to: game alerts (when you verify your phone number and turn on text alerts in the app), waitlist notices (when you enter a phone number on a city waitlist form and check the separate SMS box, we text a confirmation and then when another player joins), requests from players waiting for your approval if you organize a game and turn on approval texts, and confirmations when you reply YES or NO to a Tennis City text. We record your phone number and consent choice to send these texts. Consent to SMS is optional and not a condition of using Tennis City. Message frequency varies. Message and data rates may apply. Reply STOP to a Tennis City text to cancel or HELP for support information, or email support@tenniscity.org. We use messaging providers to deliver these texts; we do not sell or share SMS opt-in data with third parties for their marketing. See our SMS Terms for details.

Crash Diagnostics

When the Tennis City iOS or Android app crashes or hits a serious error, Tennis City uses Firebase Crashlytics to collect a crash log, your device model, operating system and app version, and a pseudonymous user ID (your Firebase account ID, never your name or email address). We use this information only to find and fix bugs. It is processed by Google as our service provider and kept for 90 days. The website does not send crash reports.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Camera and Video Recording

Our Service requests camera permission to enable you to record and upload tennis practice videos for analysis and improvement. The camera permission is used exclusively for:

Recording tennis practice sessions and matches
Uploading videos for AI-powered analysis and feedback
Creating video content for personal progress tracking

All videos are stored securely in your personal account. We do not access, view, or share your videos without your explicit consent. You maintain full control over your video content and can delete it at any time.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Use of Data

TennisCity uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Data Retention

We retain your Personal Data only for as long as it is needed for the purposes described in this Privacy Policy, or for as long as we are required to keep it by law. We do not keep your Personal Data indefinitely. The retention periods we apply are:

Account and profile data (name, email address, phone number, location, NTRP level, preferences and settings): retained for as long as your account remains open. It is deleted when you delete your account, as described in "Data Deletion" below.
Videos you record or upload, and the AI analysis and feedback generated from them: retained for as long as your account remains open, or until you delete the individual video from within the app, whichever happens first. Deleting a video removes it and its analysis results from your account.
Diary entries, reflections, learning progress, and coach or peer feedback: retained for as long as your account remains open, or until you delete the individual entry from within the app.
Community posts and interactions: retained for as long as your account remains open, or until you delete the individual post.
Usage and analytics data (device identifiers, IP address, in-app events): retained for a maximum of 14 months from the date it is collected, after which it is automatically deleted or irreversibly aggregated so that it can no longer be linked to you.
Purchase and transaction records, if you buy a subscription or other paid feature: retained for up to 7 years after the transaction, because tax and accounting laws require us to keep financial records for that period. These records are kept even if you delete your account, and are limited to what the law requires (for example, the amount, date and a transaction reference).
Support correspondence (emails you send to us and our replies): retained for up to 24 months after the request is resolved, so that we can handle follow-up questions and disputes.
Encrypted backups: our systems are backed up for disaster recovery. Data that has been deleted from our live systems remains in these backups for up to 30 additional days, after which the backups are overwritten and the data is permanently gone.

When a retention period ends, or when you ask us to delete your data, we permanently delete it from our live systems or irreversibly anonymize it so that it can no longer be used to identify you.

Data Deletion

You can ask us to delete your account and the personal data associated with it at any time, and you do not need to give a reason. There are two ways to submit a deletion request:

Use our online account deletion form (recommended). Go to https://app.tenniscity.org/account, enter the name and the email address associated with your TennisCity account, confirm that you understand the deletion is permanent, and submit the form. You do not need to install the app to use this page.
Email us. Send a deletion request to support@tenniscity.org with the subject line "Data Deletion Request", from the email address associated with your TennisCity account. Please include your account email address or user ID so that we can locate your account.

What happens after you submit a request

We acknowledge your request by email within 24 hours.
We verify that the request comes from the owner of the account. We may ask you for additional information for this purpose only.
We delete your data within 30 days of verifying your request.
We send you a confirmation email once the deletion is complete.

What is deleted

The following data is permanently deleted from our live systems:

Your user account, login credentials and profile information
All tennis videos you have recorded or uploaded, including their thumbnails
All AI analysis results, coach feedback and peer feedback associated with your account
Your diary entries, reflections and learning progress
Your community posts, comments and interactions
Your notification tokens, preferences and settings

What is retained after deletion, and why

Encrypted backup copies: up to 30 additional days after deletion, for disaster recovery, after which they are overwritten.
Purchase and transaction records: up to 7 years, because tax and accounting laws require us to retain financial records.
Records needed to comply with a legal obligation, resolve a dispute or enforce our agreements: only for as long as that obligation or dispute lasts.

Any data retained for these reasons is kept only for the stated purpose and is not used to provide the Service, for analytics, or for marketing.

Deleting individual items instead of your whole account

If you do not want to delete your entire account, you can delete individual videos, diary entries, feedback and community posts from within the app. Deleted items are removed from your account immediately and from our backups within 30 days.

Other rights over your data

Depending on where you live, you may also have the right to access the personal data we hold about you, to correct it, to obtain a copy of it in a portable format, or to object to or restrict certain processing. To exercise any of these rights, email support@tenniscity.org. We respond to these requests within 30 days.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

TennisCity will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

TennisCity may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of TennisCity
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@tenniscity.org