🎾 Tennis City Support
Welcome to Tennis City - your AI-powered tennis coaching and community platform. We're here to help you improve your game and connect with fellow tennis players!
Contact Us
About Tennis City
Tennis City is designed to help tennis players of all levels improve their skills through:
- AI-powered video analysis for technique improvement
- Personalized learning modules based on your NTRP level
- Community features to find tennis partners near you
- Coach feedback and expert guidance
- Practice diary and reflection tracking
- Interactive tennis partner matching
Frequently Asked Questions
Q: How do I get started with Tennis City?
A: Download the app, create an account, and complete the NTRP assessment to get personalized learning recommendations. You can then explore learning modules, upload videos for AI analysis, or find tennis partners in your area.
Q: What is NTRP and why do I need it?
A: NTRP (National Tennis Rating Program) is a scale from 1.0 to 7.0 that measures tennis skill level. Tennis City uses your NTRP level to provide personalized learning content and help you find appropriately skilled tennis partners.
Q: How does the AI video analysis work?
A: Upload a video of your tennis practice or match, and our AI will analyze your technique, footwork, and strategy. You'll receive detailed feedback and suggestions for improvement.
Q: How do I find tennis partners?
A: Use the Community tab to browse players in your area with similar skill levels. You can view their profiles, NTRP ratings, and send them messages to arrange matches.
Q: Is my location data private?
A: Yes! Tennis City only shares your approximate location (city or ZIP code level) with other users, never your exact address. You have complete control over your privacy settings.
Q: How do tokens work?
A: Tokens are used for premium features like AI video analysis and coach feedback. You receive tokens when you sign up, and can purchase additional tokens as needed.
Q: Can I use Tennis City on multiple devices?
A: Yes! Your account syncs across all your devices. Sign in with the same email on iOS, Android, or web to access your data everywhere.
Troubleshooting
App not loading or crashing?
Try these steps:
- Make sure you have the latest version of the app
- Check your internet connection
- Force quit the app and restart it
- Restart your device
- If the issue persists, contact us at support@tenniscity.org
Video upload issues?
If you're having trouble uploading videos:
- Ensure you have a stable internet connection
- Check that your video is in a supported format (MP4, MOV)
- Try reducing the video file size if it's very large
- Make sure you have sufficient tokens for AI analysis
Can't find tennis partners near me?
- Make sure location services are enabled for Tennis City
- Verify your location is set correctly in your profile
- Try expanding your search radius in settings
- Invite friends to join Tennis City to grow your local community
Privacy & Terms
For information about how we handle your data, please review our Privacy Policy.
We take your privacy seriously and never share your personal information without your consent.
Feature Requests & Feedback
We're constantly improving Tennis City based on user feedback. Have an idea for a new feature? Found a bug? We want to hear from you!
Email us at support@tenniscity.org with your suggestions.